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Terms of service

Effective Date: 2026-02-16

1. Introduction

Welcome to Heaven Life Wellness (the "Website"), operated by TW ECOMM SOLUTIONS LLC ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at heavenlifewellness.com and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

We operate as an online retailer and fulfill orders through a network of supplier, warehouse, and logistics partners. We currently sell and ship to customers within the contiguous United States (48 states) only. We do not currently ship to Alaska, Hawaii, or U.S. territories.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information so it remains accurate and complete.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.
  • Notifying us promptly of any unauthorized use or suspected security breach.

4. Orders and Payment

4.1 Product Availability

All products and services displayed on the Website are subject to availability. We may limit quantities or discontinue any product at any time. We reserve the right to refuse or cancel any order in our sole discretion as permitted by law.

4.2 Pricing and Taxes

Prices are subject to change without notice. Applicable taxes and fees will be calculated and displayed at checkout, where applicable. In the event of a pricing or listing error, we reserve the right to cancel affected orders and issue a refund.

4.3 Payment Processing

  • Accepted Payment Methods: Major credit/debit cards and other payment methods presented at checkout.
  • Payment Processing: Payments are processed securely through third-party payment processors (including Shopify Payments where available).
  • Billing Information: You agree to provide current, complete, and accurate billing information and authorize us (or our payment processor) to charge your payment method for your order.

4.4 Order Acceptance and Cancellation

Your order is an offer to purchase. An order is not accepted until we confirm acceptance and/or the order ships, as applicable. We may refuse or cancel orders for reasons including, but not limited to, product availability, errors, suspected fraud, or unauthorized transactions.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for information on shipping costs, delivery estimates, cutoff times, and procedures. We ship within the contiguous United States (48 states) only.

5.2 Risk of Loss

Unless otherwise required by applicable law, risk of loss and title pass to you upon our delivery of the order to the carrier.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds.

7. Intellectual Property

7.1 Ownership

The Website and all content, features, and functionality (including text, graphics, logos, images, audio, video, and software) are owned by Heaven Life Wellness, TW ECOMM SOLUTIONS LLC, or its licensors and are protected by applicable intellectual property laws.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use.

7.3 Restrictions

You agree not to:

  • Copy, reproduce, distribute, publicly display, or create derivative works from the Services except as expressly permitted.
  • Use our trademarks, trade dress, or other brand features without our prior written consent.
  • Use any meta tags or other hidden text using our name or trademarks without our express written permission.

8. User Content

8.1 Submissions

If you submit, post, or upload content (including reviews, comments, or other materials) ("User Content"), you grant us a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and marketing the Services.

8.2 Prohibited Content

You agree not to submit User Content that:

  • Is unlawful, misleading, harmful, harassing, defamatory, obscene, or otherwise objectionable.
  • Infringes or violates any intellectual property, privacy, or other rights of any third party.
  • Contains malware, viruses, or other harmful code.

9. Prohibited Activities

You agree not to engage in any prohibited activities, including:

  • Violating Laws and Rights: Using the Services in violation of applicable laws or regulations.
  • Disruption: Interfering with or disrupting the Services, servers, or networks connected to the Services.
  • Unauthorized Access: Attempting to gain unauthorized access to any portion of the Services or related systems.
  • Scraping/Automation: Using automated means to access the Services without our prior written permission where prohibited by law.

10. Disclaimers

10.1 "As Is" / "As Available"

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee

We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

10.3 Health & Wellness Product Disclaimer

The products sold on this Site — including infrared saunas, red light therapy systems, cold plunge units, and related wellness equipment — are intended for general wellness and personal use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions, specifications, and any wellness-related content on this Site are provided for informational purposes only and do not constitute medical advice. Individual results may vary. Before using any wellness device, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication, please consult a qualified healthcare professional.

Product information, including specifications and features, is sourced from our supplier and manufacturer partners and is believed to be accurate at the time of listing. We make reasonable efforts to ensure accuracy; however, we are not responsible for typographical errors or changes made by manufacturers without prior notice.

11. Limitation of Liability

To the fullest extent permitted by law, Heaven Life Wellness, TW ECOMM SOLUTIONS LLC, and their owners, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Services.

To the extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the product(s) giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Heaven Life Wellness, TW ECOMM SOLUTIONS LLC, and their affiliates, owners, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any third-party right.

13. Termination

We may suspend or terminate access to the Services, in whole or in part, at any time, with or without notice, if we reasonably believe you have violated these Terms or where necessary to protect the Services, our users, or our business.

14. Governing Law

These Terms and any dispute arising out of or relating to the Services will be governed by and construed in accordance with the laws of the State of Maine, without regard to its conflict of laws rules.

15. Dispute Resolution

15.1 Informal Resolution

If you have a concern, you agree to contact us first and attempt to resolve the matter informally by emailing info@heavenlifewellness.com.

15.2 Arbitration; Class Action Waiver

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association, conducted in the United States. You and the Company agree that any dispute will be brought in an individual capacity only and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

15.3 Exceptions

Either party may seek relief in small claims court for disputes within its jurisdiction or seek injunctive or equitable relief to protect intellectual property rights.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect upon posting on the Website with an updated effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.2 Entire Agreement

These Terms, together with the policies referenced herein, constitute the entire agreement between you and the Company regarding the Services.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

18. Contact Information

If you have questions about these Terms, contact us:

  • Website / Store Name: Heaven Life Wellness
  • Legal Business Name: TW ECOMM SOLUTIONS LLC
  • Business Address: TW ECOMM SOLUTIONS LLC, 439 US Route 1, STE A, York, ME 03909, United States
  • Email: info@heavenlifewellness.com
  • Phone: 1-207-436-8381
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time