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Privacy policy

Effective Date: 2026-02-16

1. Introduction

Heaven Life Wellness (the "Site") is operated by TW ECOMM SOLUTIONS LLC ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit or make a purchase from heavenlifewellness.com (the "Site") and any related services (collectively, the "Services").

We operate as an online retailer and fulfill orders through a network of supplier, warehouse, and logistics partners. We currently sell and ship to customers within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, or U.S. territories.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Services.

2. Definitions

  • Personal Information / Personal Data: Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular individual or household.
  • Device: Any internet-connected device used to access the Services (e.g., phone, tablet, computer).
  • Cookies: Small files stored on your device to help websites function and to provide analytics and preferences.
  • Service Providers: Third parties that perform services on our behalf (e.g., website hosting, analytics, payments, customer support, and order fulfillment).

3. Information We Collect

We collect information in the following ways:

3.1 Information You Provide

  • Contact details (such as name, email address, phone number)
  • Shipping and billing address
  • Order details (products purchased, order number, order history)
  • Communications you send to us (messages, support requests, feedback)

3.2 Information Collected Automatically

  • Device and browser information
  • IP address and approximate location (derived from IP)
  • Pages viewed, referring/exit pages, and interactions with the Site
  • Cookie identifiers and similar tracking data

3.3 Information from Third Parties

We may receive information from third parties in connection with operating our Services, such as payment processors, analytics providers, advertising platforms, fraud prevention providers, shipping and fulfillment partners, and social media platforms (subject to your settings and those platforms' policies).

4. How We Use Your Information

We may use personal information for the following purposes:

  • To provide and operate the Services: including processing orders, arranging shipment through our fulfillment partners, returns, refunds, and customer support.
  • To communicate with you: including order confirmations, shipping updates, and responding to inquiries.
  • To improve and maintain the Site: including troubleshooting, performance monitoring, analytics, and testing.
  • To personalize your experience: such as remembering preferences and showing relevant content.
  • For security and fraud prevention: including detecting, preventing, or investigating suspicious activity.
  • For marketing and advertising: where permitted by law, including sending promotional communications (you can opt out at any time).
  • To comply with legal obligations: including tax, accounting, and regulatory requirements.

5. How We Share Your Information

We may disclose personal information in the following circumstances:

  • Supplier and Fulfillment Partners (Dropshipping Model): We operate as an online retailer that fulfills orders through a network of third-party supplier, warehouse, and logistics partners. When you place an order, we share necessary order information — including your name, shipping address, phone number, and order details — with the applicable supplier or fulfillment partner solely for the purpose of processing, packing, and delivering your order. These partners are not authorized to use your information for any other purpose.
  • Service Providers: to vendors who help us operate the Site and fulfill orders (e.g., website hosting, analytics, payments, shipping, and customer support), subject to confidentiality obligations where applicable.
  • Legal and Compliance: to comply with applicable law, regulation, legal process, or governmental request.
  • Business Transfers: in connection with a merger, acquisition, reorganization, or sale of some or all assets, subject to applicable law.
  • With Your Direction: when you instruct us or consent to sharing (for example, social media integrations).

We do not sell your personal information in exchange for money. We may share limited information with advertising and analytics partners to measure performance and improve marketing. Depending on your location, you may have rights to opt out of certain sharing or targeted advertising.

6. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the Site and understand how visitors use our Services. These technologies may help with functions such as remembering preferences, maintaining sessions, analytics, and advertising measurement.

  • Essential cookies: required for Site functionality.
  • Analytics cookies: help us understand Site usage and improve performance.
  • Advertising cookies: may be used to measure advertising effectiveness and show more relevant ads.

You can control cookies through your browser settings and may be able to limit certain tracking through device settings. Blocking cookies may impact the functionality of the Site.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or portability of your information, and to opt out of certain processing (such as marketing communications).

To exercise your rights, contact us at info@heavenlifewellness.com. We may need to verify your identity before processing your request.

Marketing emails: You can unsubscribe at any time using the link in our emails.

10. Children's Privacy

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

11. International Transfers

Your information may be processed in the United States and other locations where our service providers operate. Where required by law, we take steps to provide appropriate safeguards for such transfers.

12. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

13. Health & Wellness Product Disclaimer

The products sold on this Site — including infrared saunas, red light therapy systems, cold plunge units, and related wellness equipment — are intended for general wellness and personal use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions, specifications, and any wellness-related content on this Site are provided for informational purposes only and do not constitute medical advice. Individual results may vary. Before using any wellness device, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication, please consult a qualified healthcare professional.

Product information, including specifications and features, is sourced from our supplier and manufacturer partners and is believed to be accurate at the time of listing. We make reasonable efforts to ensure accuracy; however, we are not responsible for typographical errors or changes made by manufacturers without prior notice.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, contact us: